Frequently Asked Questions (FAQ)

What is WeInfuse?

WeInfuse is an Infusion Center software application purpose built for physician in-office infusion suites and stand-alone infusion centers that streamlines all aspects of managing patient infusion and injectable treatments. WeInfuse features include: real time eligibility, prior authorization dashboards, chair-based scheduling, infusion specific nursing notes, and buy & bill and specialty pharmacy inventory systems. WeInfuse is NOT a management company.

What is an Infusion Center?

If you are not aware of that, you probably don’t need our product but please go over to https://infusioncenter.org for resources to answer that question.

Why WeInfuse? I already have an EMR?

Most EMR’s are designed to do a few things very well. In-office infusion is not one of them (we know, we tried it). For most infusing practices, the Infusion Center is the largest Revenue and Expense line. We believe that anything that important deserves a software system designed and purpose-built for that workflow.

Yes, we do infusions in our office - why do I need WeInfuse?

If you have in-office infusion suite or an Infusion Center, the vials in your refrigerator are likely the #1 asset in your office. What are you doing to ensure that every vial is accounted for and billed out? Even a 1% billing error rate cuts deep into your bottom line. Spreadsheets and disconnected systems are outdated risky tools. You need a turnkey Infusion Center SOFTWARE application.

Does WeInfuse integrate with my EMR?

Yes, we can integrate with most EMR’s and systems. The level of integration varies depending on the application. Some integration may require additional cost.

What about the installation - Do I need to buy any hardware?

WeInfuse is a web-based SaaS software application so you don’t need any additional technology to use it. If your office has a computer and internet access, chances are, you are ready for WeInfuse.

Does WeInfuse bill my claims?

WeInfuse is designed to work with your office EMR and current revenue cycle system. Claims submission, posting, and other transactional processing is still the job of your EMR. For our stand-alone Infusion Center clients who don’t have an existing EMR or revenue cycle system, we do have a revenue cycle partner that integrates with WeInfuse.

How much does it cost?

WeInfuse’s pricing structure works for those sites that infuse only a few patients a month and it works for those sites that infuse hundreds of patients a month.  WeInfuse is a monthly subscription. Our pricing is based on the number of completed infusions per month. You only pay for what you use. Pricing is tiered based on volume and ranges from $6-$10 per completed infusion.

How long does it take to setup? Train my staff?

Setup can be done in as little as 2 weeks and depends on your current infusion volume. We handle each setup personally with a very hands on approach to ensure your success. WeInfuse was designed as simply as possible. If you look at our demo video here, you will see how clean and simple our interface is for your team. Because of this design, training is less than a few days for your entire team and most users will pick up the workflow on their own with little or no guidance.

What about support after the sale?

Our fees are based on completed infusions; therefore, our success is tied to your success. We are your Infusion Center success partner and will provide all the support we can until we either need to eat or sleep (whichever comes first and eating is sometimes optional).

Want to see more and learn how WeInfuse is taking the Confusion out of Infusion?  Click below to schedule a full demo and speak with one of our experienced infusion experts.