Frequently Asked Questions
About WeInfuse
WeInfuse is an infusion provider software and consulting organization. Our web-based software application is purpose-built for (1) physician practices with in-office infusion suites, (2) free-standing ambulatory infusion centers (AICs), (3) healthcare systems with outpatient infusion centers and pharmacies, (4) home infusion pharmacies, and (5) specialty pharmacies. Our web-based software simplifies infusion operations by streamlining the entire workflow and automating the laborious steps in the patient journey. Powerful, intuitive features help take the confusion out of infusion.
Schedule a demo or email us at info@weinfuse.com to learn more about our infusion software solutions.
No, WeInfuse is not a management company nor a management service organization (MSO). We are a web-based software and consulting company.
WeInfuse offers online software workflow tools for your infusion team, including intake, scheduling, clinical documentation, pharmacy dispensing, medication inventory, billing & claims, and reporting.
Schedule a demo or email us at info@weinfuse.com to learn more about our infusion software solutions.
WeInfuse unites disconnected systems and workflows to enhance intake, scheduling, clinical documentation, pharmacy dispensing, medication inventory, and billing & claims. We help infusion providers improve efficiency, reduce errors, decrease burnout, and increase profitability.
WeInfuse helps infusion providers and pharmacies overcome complex operational and financial challenges by unifying workflows into a single, purpose-built platform. We reduce claim denials, prevent scheduling conflicts, improves inventory and authorization tracking, and eliminates inefficiencies caused by fragmented systems. By automating time-consuming tasks and providing clear reporting, WeInfuse helps teams reduce burnout, capture lost revenue, and operate with confidence.
Schedule a demo or email us at info@weinfuse.com to learn more about our infusion software solutions.
WeInfuse is a subscription-based pricing model that scales with your organization’s size. Monthly pricing is based on the number of locations plus the number of completed treatments and/or pharmacy deliveries per month. For detailed pricing tailored to your organization, we recommend scheduling a demo with our team.
Schedule a demo or email us at info@weinfuse.com to learn more about our infusion software solutions. application. Integrations may require additional cost.
WeInfuse takes a security-first approach, using industry-standard safeguards to protect sensitive healthcare and operational data. WeInfuse is SOC 2, Type 2 compliant. Our platform is designed with strong access controls, encryption, and compliance with relevant healthcare regulations such as HIPAA. We continuously monitor and enhance our security practices to ensure customer data remains secure and reliable.
Schedule a demo or email us at info@weinfuse.com to learn more about our infusion software solutions.
Product Features
Yes, WeInfuse is a comprehensive, enterprise infusion workflow software designed to support ambulatory infusion centers, ambulatory infusion suites, home infusion pharmacies, and specialty pharmacies.
Schedule a demo or email us at info@weinfuse.com to learn more about our infusion software solutions.
Yes, WeInfuse’s advanced scheduling and chair management tools are designed specifically for infusion providers.
Our platform helps you optimize chair utilization by intelligently assigning patients based on availability and treatment time, so you can maximize patient throughput and reduce scheduling gaps.
Schedule a demo or email us at info@weinfuse.com to learn more about our infusion software solutions.
Yes, WeInfuse provides robust reporting and analytics features to help measure critical key performance indicators (KPIs), track inventory across all classes of trade, and gain deep visibility into your overall operations.
Schedule a demo or email us at info@weinfuse.com to learn more about our infusion software solutions.
Yes, WeInfuse software supports billings and claims workflows. As an end-to-end software solution, WeInfuse takes clinical- and pharmacy-dispensed documentation and converts it into billable codes. From there, WeInfuse clients may manage claims submission, posting, and other transaction processing directly within WeInfuse, supporting the full revenue cycle.
Schedule a demo or email us at info@weinfuse.com to learn more about our infusion software solutions.
Yes, WeInfuse offers inbound and outbound faxing as part of our Enhanced Patient Engagement (EPE) features.
In addition to faxing, EPE includes one-way text messaging, secure SMS messaging, and customizable forms.
All clients have access to automated appointment reminders.
Schedule a demo or email us at info@weinfuse.com to learn more about our infusion software solutions.
Yes, WeInfuse offers a complete pharmacy management system (PMS). Our PMS workflow solutions include NCPDP (PBM) and medical claim features, pharmacist documentation tools, and more.
WeInfuse supports specialty pharmacies, medically integrated dispensers (MIDs), and home infusion pharmacies. These pharmacy features integrate seamlessly with our infusion center and infusion suite workflows.
Schedule a demo or email us at info@weinfuse.com to learn more about our infusion software solutions.
Yes, WeInfuse supports home infusion pharmacy workflows.
If your organization has an internal in-home nursing team, you can utilize WeInfuse’s treatment notes and clinical documentation tools to support in-home visits. For organizations that utilize externally contracted in-home nurses, WeInfuse integrates with AlayaCare to support home infusion documentation and coordination.
Schedule a demo or email us at info@weinfuse.com to learn more about our infusion software solutions.
WeInfuse clients are often accredited by one or more organizations such as Accreditation Commission for Health Care (ACHC), Utilization Review Accreditation Commission (URAC), and/or The Joint Commission (formerly JCAHO). Combining our assessment, goal, intervention, and monitoring tools with our robust analytics features gives our clients confidence to meet accrediting standards.
Schedule a demo or email us at info@weinfuse.com to learn more about our infusion software solutions.
Integrations
Yes, WeInfuse is not intended to replace a physician practice or hospital electronic medical record (EMR) or electronic healthcare record (EHR) system. Instead, we work seamlessly together and integrate with almost every EMR or EHR system.
Schedule a demo or email us at info@weinfuse.com to learn more about our infusion software solutions.
Yes, Through WeInfuse’s integration with RxToolKit, we offer a library of medication guides and built-in calculators for biologics, vaccines, antibiotics, other injectables, hemophilia drugs, and oncology medications.
Schedule a demo or email us at info@weinfuse.com to learn more about our infusion software solutions.
Yes, Automated appointment reminders are included with the WeInfuse software for all clients. With WeInfuse’s Enhanced Patient Engagement (EPE) features enabled, users gain access to Formstack (now Intellistack), whereby users can create custom forms for intake, feedback surveys, patient consents, and medication orders. Additionally, users may send one-way text messages and chat with patients via secure SMS messaging.
Schedule a demo or email us at info@weinfuse.com to learn more about our infusion software solutions.
Hardware, Implementation, & Onboarding
WeInfuse is a web-based software application, so additional technology is not strictly required. If your organization has a computer and internet access, chances are, you are ready for WeInfuse.
To optimize the WeInfuse experience, we do recommend leveraging vial scanning, medication label printing, and even patient identification scanning features. We partner with Zebra and support Zebra barcode scanners and label printers.
Schedule a demo or email us at info@weinfuse.com to learn more about our infusion software solutions.
Going live on our software varies depending on factors specific to your organization, such as the number of locations and the number of existing patients.
Following receipt of a signed agreement, our implementation team works closely with your organization to develop a training and implementation plan and schedule, leveraging Click-Up, our project management software. In addition to role-based, live video training sessions, client users gain access to our online video training library, WeInfuse University (WeInfuseU). For an optimal implementation, clients should leverage Click-Up and WeInfuseU.
Schedule a demo or email us at info@weinfuse.com to learn more about our infusion software solutions.
Yes, WeInfuse offers on-site support and training. Connect with our Implementation and Support team to learn more about live, in-person training opportunities.
Schedule a demo or email us at info@weinfuse.com to learn more about our infusion software solutions.
No, Support does not end after you go live with WeInfuse. We provide ongoing support and training. Our Client Success team supports our clients in many ways:
Live, In-House Support: Our Client Success team is available during normal business hours, and we monitor support requests after-hours. Our Client Success team is available by phone, email (support@weinfuse.com), and in-app chat.
Scheduled Training Sessions: Our dedicated Client Success Account Managers schedule training and support sessions with clients.
WeInfuse University (WeInfuseU): Clients have continuous access to WeInfuseU, our online video training library. With WeInfuseU, users have access to role-based on-demand training videos.
Webinar Wednesdays: Our team also hosts a monthly webinar series, Webinar Wednesdays, to showcase new features and integrations. These client-only webinars help clients utilize the full capabilities of our software.
Annual Users Meeting: WeInfuse users are also encouraged to attend the annual live WeInfuse University Users Meeting, an exclusive, client-only, in-person event. Each summer, ahead of the National Infusion Center Association (NICA) conference, we host our annual Users Meeting, where our clients can meet with our Client Success team to get in-depth, in-person training.
Schedule a demo or email us at info@weinfuse.com to learn more about our infusion software solutions.