Serrah Linares, Vice President of Partner Sales at Change Healthcare, Bryan Johnson, Co-Founder and Chief Executive Officer of WeInfuse, and Cecile Franke, Vice President of Operations at WeInfuse explain how technology can improve workflows, minimize wasted time and reduce hassle for patients.
Transcript: How to Use Technology to Improve Workflows and Patient Experience
Amanda Brummitt: Welcome to the WeInfuse podcast. My name is Amanda Brummitt. In every episode, we give you a seat at the table. As we talk to infusion center owners, operators, and experts, so that you can get the insight you need to run a thriving practice. In this episode, we have three amazing guests Serrah Linares joins us from Change healthcare. She’s their vice president of partner sales and Bryan Johnson and Cecile Franke from the WeInfuse team are here with us today. Bryan is our co-founder and chief executive officer, Cecile is our vice president of operations. Sarah, Bryan, and Cecile share how their collaboration allows practices to utilize technology, to streamline their workflows, reduce duplicative work, and ultimately deliver a better patient experience. Well, Bryan, Cecile and Serrah, thank you so much for taking the time to be here with us today. We really appreciate it. And Serrah, I’m gonna dive right in with you. If you can share a little bit about your background, how you got to change and tell us about your current role there.
Serrah Linares: You bet. Thanks for having me. So I am Serrah Linares, and I have a background in healthcare technology for the last 20 years. I’ve made it my mission to help the transformation that we’re still undergoing in the healthcare industry, uh, in the us and across, across the globe. and in terms of how I got to change, it was a tremendous opportunity that opened up in 2019, just before the pandemic to play a part in building a partner strategy, especially around developers. Uh, those that are innovating and healthcare and building the future of healthcare are the types of relationships change healthcare was looking to build. So I came to help fulfill that.
Amanda Brummitt: Oh, that’s fantastic. And then can you tell us how Change partners with companies like we. You bet. Well, we’re really in the background supporting those innovators, those that are in the, the front lines with software services, people, uh, delivering care, transforming care and companies like we infuse are great candidates for us because we can support the vision with data APIs, uh, to support the software or the analytics and data that’s needed to drive that innovation and drive that change that we wanna see in. He. Oh, fantastic. And I can imagine with what a technology company WeInfuses that that’s a really fun collaboration.
Serrah Linares: Indeed. It is.
Amanda Brummitt: Thank you. Yeah. So Bryan and Cecile, can you tell us a little bit about your backgrounds? I know a lot of our listeners already know who you guys are, but, um, give us a recap and tell us what you do at WeInfuse.
Cecile Franke: Yeah, definitely. Um, I’m Cecile Franke. I’m our VP of Operations. Um, I have been here for about three and a half years. I started out on the enterprise implementation side to help some of our larger clients, um, kind of transition over to WeInfuse and get started. Um, now I help to support. Kind of our entire client success implementation support team in Austin. And I have been very involved in the launch of our new billion claims module. So I have had the chance to work with the entire change healthcare team, uh, quite a bit recently.
Bryan Johnson: And Cecile’s being, uh, modest. She also does quite a bit of product and QA work here. So she’s very involved in the claim side development as well. Um, I’m Bryan Johnson. Thank you for having me again and nice to see everyone here. Uh, I am one of the co-founders of WeInfuse. I have a background in infusion center operations. It was the, uh, nerdy thing I did, right out of college is start an infusion center. I’m pretty sure I’m the only graduate of Baylor University that did that. Um, but spent for sure several years really learning the business, it was a new, it was really a new business back in the, um, early two thousands. Really got our software chops cause we needed to build something in our own environment to support what we were doing. We really couldn’t find a software. So. My other co-founder, Reece, had the bright idea. He said, let’s just build our own software, which was a really thought was a terrible idea at the time. But it all worked out, um, several fast, forwards, several years. We sold that business in the software to a larger company. And then, you know, as entrepreneurs, you spend a little bit of time with the, the new company and we really enjoyed the time there and learned a lot, but we. You know, we had an itch to scratch as entrepreneurs. And so we came back to the software, this piece we really liked and the part we felt we could scale. So we founded, WeInfuse about six years ago today. Good old fashioned healthcare startup blank sheet of paper. And, you know, we’ve been growing that business quite a bit, but we never really had the claims piece to our software. So we were always working on workflows and patient workflows and treatments and, um, low and behold, we decided that we needed really needed that last mile, which is actually said to receive the claim, the revenue cycle piece, um, did a lot of searching and, and found change. And so that’s kind of what started this relationship and took us to where we are today. But I’m the, I’m the CEO. I’m also, uh, really here in the Austin office with our development client success team, you know, the folks that sort of build, build the product and get it shipped out and support our customers. So I’m, I’m here with Cecile in Austin with that.
Amanda Brummitt: Awesome. Now for people that aren’t familiar with, the billing and claims feature set, can you guys sort of walk them through what that is and then what role change plays in it?
Bryan Johnson: Sure. Absolutely. So our, our application sits in the space. We’re in the medical benefit space. So think physician office go to your specialty doctor. That’s where the claims and billing for that moves, which is different than the pharmacy space we can talk about here at the maybe later on in the podcast. So WeInfuse never actually sent the claim. We always had integrations with other EHR systems like eClinical works, um, you know, Athena G centricity, you think about all the different EHRs, but more and more of our business was in this space really, which is new, the standalone infusion center space, where. There really is no, uh, physician office. It’s really a, an office space that is just dedicated to serving patients in the community that need, um, you know, specialty injections, biologic therapies, infusions, or antibiotics in that space. So as we continue to grow into that space, we really needed to be able to actually send the claim out of WeInfuse. So that feature set includes you know, sending and receiving medical benefit claims on the professional services side includes scrubbing those claims before they go out the door to make sure they’re correct. Receiving remittance files and posting corrected claims and just all the goodness that, uh, runs in and out of change healthcare. Uh, we had already adopted change healthcare’s eligibility suite for our clients. And so we are already somewhat familiar with the team. Um, we were actually inherited from a previous purchase of a company called pocket docket change. So we, we kinda got brought in, uh, through an acquisition, but that new feature said really is the last mile for our software. It really allows, uh, uh, an office to put an order in for a medication, do all what we call the pre-treatment workflow, including that. Fund eligibility and benefits check, uh, authorizations and all those good things. And then once the treatment note is completed in our software and we infuse now we can actually send the claim and manage that revenue cycle workflow. So, um, we’re really excited. We have a long, long list of clients. Ready to go that we’re trying to onboard as fast as we can. Yeah, absolutely. Who doesn’t love better throughput and less pieces of technology where we get it all done.
Amanda Brummitt: That’s fantastic. So, um, Bryan, do you wanna circle back to the pharmacy side that you mentioned before we move on?
Bryan Johnson: No, let’s, now let’s talk about that later in our, uh, future updates conversation.
Amanda Brummitt: Perfect. You got it. Okay. So speaking of the future, what does the future look like for Change, Sarah? And, um, for WeInfuse, um, Bryan and Cecile.
Serrah Linares: Yeah. Well, Bryan, you, you acquired those, uh, pocket doc, you know, I think eligibility API around the time that change healthcare acquired pocket doc. Right. And then short after launched into me joining and us building that out. So, first one, I just thank you for being on that journey with us. We’re so glad that it’s, you know, it’s been a key part of the value. You’re able to deliver your customers and meeting, meeting the revenue cycle capabilities that you’ve evolved to require. The future for us, looks like continuing to add and expand the number of APIs and data that we make available in this API format. We’ve invested in even marketplace and developer experience and community areas. So that it’s as easy as possible for. Product team and engineering team, a customer success team like Bryan and you’ll have right, uh, to use these things, get them into their product quickly, uh, expect high availability and, uh, expect that they can keep coming, you know, back to this API, uh, developer marketplace to get more pieces as they need it, as things change, just like what we see with, you know, starting out with eligibility and now moving on to claims.
Bryan Johnson: Yeah, great. No, I think that’s, that’s excellent. We were, and we didn’t talk a little, we didn’t talk about it yet, but we, we had several clearinghouse options, right. Companies to work with and we looked at who are we gonna send and receive our claims through? Um, we, we did evaluate some of the other options in the market and really found out that change healthcare had the most robust set of, you know, documented APIs using, you know, modern communication standards and things that, um, I always say our developers like to work with. There are other APIs we work with. You know, we work with them, but we don’t like to work with them. They’re in older languages, they’re EDI and, uh, or XML or some of these kind of older standards. So we it’s easier on us as a development team and even product folks like myself and Cecile to manage it when it’s in a more modern language and it has modern documentation. So we were just really pleased that Change had made such a developer friendly, uh, setup. And they were so open to feedback on that. So. Um, that was the reason why we selected change. And then we saw change also investing in the future there. Um, early on, um, got to meet some folks on the change team, really got confidence from them that they weren’t just going to, this was gonna be like a, um, a legacy piece that they supported, but it was something we’re actually pouring dollars into modernizing that architecture and then bringing on more, more capabilities. And for us being a newer entry to the rev cycle market, Uh, you know, we wanted to go, we wanted to be with the partner that was moving forward. We didn’t wanna be with the one that was, you know, getting sales. So, um, future for us really looks like continued to adopt the existing change API platform that, that are out there. Uh, we are getting ready to adopt the rules, engine integrated rules, which is what we call claim scrubbing. Uh, attachments is something very exciting. Uh, and then change healthcare is working on some prior auth and some other things that we are. Excited to adopt in the software to just really, you know, bring that comp complete, comprehensive end in experience to our, our client base and, you know, offer a better level of service. So that’s what, that’s what we’re excited about. And we’re glad we think we, we think we’ve backed the ride horse here. And so far everyone’s been great. We’ve had outstanding customer service and we’ve sent now billions of dollars of claims through change healthcare. So we’re, we’re definitely, uh, dedicated to it at this point.
Serrah Linares: Thanks for that. And I’ll just add, you know, couple, couple things about the future and this applies to broadly at, at change and how we work with companies like the infuse and then how we’re working together. Right. So first, um, on a broad basis, we believe that there’s a tremendous opportunity for. Companies like we infuse to have an impact on how healthcare is delivered to reduce the cost, uh, remove administrative, you know, reduce or remove administrative waste. And we hope that by making these APIs available, it allows, you know, you all, uh, we infuse and others to be inventive in how you use that and what the workflow is and the power of the data. The opportunity to do it completely differently. You know, why do we do things the way we do in healthcare can be questioned when you can break apart. It’s like, uh, breaking apart the recipe, you’ve got the individual ingredients instead of the whole plate being delivered as an entree. So it gives you a chance to, to create new, new, and different types of entres with those ingredients.
Amanda Brummitt: Awesome. And Sarah, you could just kinda leaned into it just now. And if you guys would give me an example just for our, our users that are not as technologically advanced, you talked about sort of the older feeds and now what it looks like with change. Can you, can you give us an end user example of how it may look different for them?
Serrah Linares: Bryan, I’m not sure if you wanna take it from your angle or if you want me to answer, so I’ll pause and see if you wanna tackle it.
Bryan Johnson: Um, I don’t know. I think we haven’t let thee say enough here. So what do you think Cecil and I’m gonna prompt you. I’ll lead you a little bit. Cause I think you understand this more than a lot of us in the call. Cecil probably speaks to our actual client base more than anyone here. Um, But, you know, dealing with clients who originally had a separate revenue cycle system, I think is the best example. Yeah. Compared to having everything together. And if you share about that, I think that’s would help.
Cecile Franke: Yeah. Yeah. I think the, the thing that my team and the clients we’re working with now are most excited about is like Brian said, usually they’re kind of whole front end process. So everything from when they get their patient, enter their order, finish their clinical documentation, manage their inventory. Would all be living in, we infused, but when it came time to actually submit a claim, they had to go to a separate system type in all that patient’s info again, build out the claim, submit it from there. So there’s kind of the, I think the burden of just having to type a bunch of things into two different systems and then. If you ever need to go back and look at it, you know, you have to log to two different places to see what happened with this patient, this date of service. Um, so it’s just kind of a, a lot of back and forth that becomes really hard to manage really quickly. Um, so moving that all under kind of one umbrella, For us and our clients, it’s super exciting.
Bryan Johnson: Yeah. I know. I’ll add to that. Just we have an analytics suite. We built, you know, on top of our entire platform, but some of the most important analytics our clients are looking for, um, like patient responsibility and balances, uh, margin, estimations, things like that when you don’t have that last piece, That means you have to use yet another system to then combine data from two systems and they’re coming from different angles and their IDs are different. It means it’s just a hassle of healthcare in general with a lot of the way things are run today. But, uh, we no longer have to do that with the, you know, that change offering. This piece means everything can be a one system. And that means the reporting is seamless. So as soon as the treatment note is completed and a claim is sent out the door, we automatically have, um, and comes back. We know exactly what the margin is on that therapy patient’s responsibility. And we can communicate that, you know, directly back to the patient. So on the patients side too, there’s just say faster and more clear flowing. Uh, set of data. And so we’re, we’re excited about, you know, offering that when we don’t yet know all the new things we can build. I think Sarah, you mentioned it like you get this one thing done and the next thing done, and we kind of talk about it, like building a pyramid here, and now we can there’s new opportunities all the time, uh, that are coming out of this and we’re excited to see what we can do next.
Serrah Linares: Exactly. Uh, and I’ll, I’ll just add to that, uh, couple of distinguishing points about the developer, which we spoke about earlier. The developer of today is trained in the latest technology, the latest languages. And I think what changed it uniquely was make sure that the way we deliver this technology is as modern as possible. And that makes it easier for a developer to accomplish. And therefore what you just talked about, Cecil and Brian is effectively removing administrative waste from processes going, having to go from multiple systems, manually recreating data. It is 2022. Why would we ask people to do that? Uh, so it just gives us an opportunity to take that out, streamline it. That’s better for everyone, uh, less administrative cost and burden and more accuracy and more benefits of having the data for analytics. Right.
Amanda Brummitt: Absolutely. So you guys have done a really good job of explaining. I think how the workflow’s gonna get a lot better for providers, uh, less waste, much faster, better throughout. Um, and Bryan, you mentioned the patient, and I know both of your organizations well enough to know that when you’re creating anything, you’re thinking about what’s good for the patient. So how do you anticipate this collaboration will affect the patients at infusion centers?
Bryan Johnson: I don’t know if Sarah can talk about it. I know they’re doing some new, um, they’ve launched a new collaboration with Luma health, who we happen to also be, uh, in, in integration partner with, and I’m excited about that. I think patients trying to get information on, uh, their financial situation in terms of insurance claims that are pending and they’re out of pocket responsibilities. I know we’re leveraging, uh, what we’re getting back now from change to do a much better job of only estimating patient responsibilities before they give therapy. And we didn’t really talk about it for those of you that don’t know much about the infusion industry, the drugs tend to be on the expensive side. So this is a huge financial consideration for these families have these chronic therapies and they need to know what their out of pocket responsibilities are gonna be. You need to be estimating them very accurately. It’s hard to do that without actual claims information. So, um, you know, looking forward to having the patient more involved in their care, helping them understand. Not only, um, their future responsibility, but you know, their current in their past. So we can keep up with that with actual claims data. Um, and then communicate that in a way a patient likes communicate over, you know, secure text and messaging and forms, uh, via Illumina or via any other platform. I think that’s really that consumerization of healthcare that we see, you know, we wanna be with a partner that understands that. And for sure, just by change, announcing that collaboration, it was pretty obvious to us that they’re. Leaning in that direction. So Sarah, tell me if I’m wrong. That was nothing to do with that integration, but, um, felt like that way the move that was being made there. You’re spot on. We have five, you know, pillars of, of innovation we’re focused on. And one of them is that consumerism and there’s many ways where rising to the occasion, whether it’s APIs, we have now like cure cost estimator, which is a newer release for us in the last year were partnerships like Luma and making more workflow available. It’s all. Uh, delivering on consumer expectations and that’s, uh, by, by demographic, uh, you know, different, different age groups need different things from that experience. And we’re especially curious about the millennial and, and younger generations, uh, who. Who are really moving a lot of their volumes to virtual care, home based care, retail environments, employer conveniences. Uh, how do you make sure that the, you know, healthcare industry that, uh, that today has those volumes in our traditional health systems and medical groups can compete and, and capture that revenue, you know, five to 10 years from now.
Amanda Brummitt: Yeah, I love all of that to borrow the words from, uh, we infuse clients sounds like you two are working together to create a frictionless patient experience. You know, nobody wants to be in one of our infusion centers. So at least if we can take some of the financial stress and the logistical stress out of it, then we make a little bit less crummy, whatever chronic disease they’re dealing with.
Serrah Linares: Hundred percent. And that resonates for me. One of the there’s many partners that, uh, that do work, that I’m passionate about this being one of them, you know, I have a family member who gets infusion treatments and has an autoimmune disease that requires such and, you know, she’s really close to me. So knowing that they. The day in, day out experience that she has and the struggles and so forth just really brings home how important the work we infuse does, you know, to, to the world. Uh, I mean, in, in your scope of the market, uh, maybe not global, but how many people are suffering from this. And the work you’re doing is making that easier for them and inspiring, you know, that movement across the world.
Amanda Brummitt: Awesome. Anything else on the change? Weinfuse collaboration before I change gears. Okay, well, while I’ve got all three of these brilliant minds together, I have two last questions for each of you. Um, the first is what are you all most excited about right now in the infusion?
Cecile Franke: Well, I guess I’ll go first. Uh, can I say we and PS yeah, absolutely. Um, I think from, from my seat and kind of my team seat, just seeing us grow over the last, you know, year, even, um, the kind of integrations we have, the partnerships we have, the things we offer, um, Changed and improved so much. So kind of seeing that evolve has been pretty cool. And just seeing us kind of have a, I think play a bigger role in the infusion space. Um, as we continue to grow has been really interesting to see.
Bryan Johnson: Yeah, I’ll, I’ll follow Cecile there, but yeah, obviously as the co-founder of the company, I’m very excited about what we’re doing and not hard to imagine. You definitely wanna work for a company where the boss is not excited about, uh, what’s going on, but yeah, we’ve got an amazing team and we’re, we’re just in a space that’s changing so much and it’s fun to be healthcare in general needs a lot of innovation, our particular niche of healthcare, um, really didn’t have, I mean, didn’t even have a basic workflow and so really helping to establish Um, what other specialties I think have done over the years in terms of workflows. And I’m just grateful to have a partner like change that is giving us the tools you’re giving us access to the tools that would traditionally be very difficult to get started when you’re doing raw EDI and trying to read through. Translations and eight 30 fives and eight 30 sevens. That’s really, uh, messy. And it’s hard for us to keep good programmer developers that want to work in that. Uh, so it’s, you know, they have the, the good developer can work wherever they want to these days. And everybody pays well, seems like, so we want to, um, give them difficult problems to solve, which we have plenty of those right now in healthcare. And we want them to, you know, have good technology to work on. And I think for the most part, you know, we’re able, this is a good partnership because we’re all going in the same direction. So I’m excited about further innovations. I’m excited about some of the new opportunities change healthcare is providing us around, uh, claims attachments, hopefully prior authorizations, um, and some of these other tools. So we’re, as they drop new things down, we want to pick ’em up and offer ’em to our clients.
Serrah Linares: And from my perspective there, you just look at the direction of, uh, of the populations that are gonna need these kind of treatments. It’s just gonna keep growing and growing and growing. And if, if we can get it right by working together with rein infuse and make that experience less friction, uh, you know, make, make it a better experience overall for them. I just, to me, that’s the impact. That is what we wake up for at change healthcare every day. Uh, so if we can empower you to do that, you know, and you can, you can drive that impact, then that’s success for us.
Amanda Brummitt: Awesome. Well, I’d like to wrap up with all three of you have a ton of experience, both in healthcare and the infusion space. If you could give just one piece of advice to owners and operators, what would it be?
Bryan Johnson: Mean first to that one. Um, I would just say it is, um, healthcare’s always been complicated. Infusion has always been complicated, but with a next shee number of drugs, obviously the cost of the drugs and just the changes that are going on, um, in the industry, the challenges with payers and the different. Um, I don’t say games they play, but they’re, uh, they’re utilization requirements. Let’s say that it is becoming very, very difficult to do that without technology. Um, I would say, you know, the larger, the airplane gets the more technology you need to fly it. And I’d say that in infusion centers are kind of getting to that point where it’s really just not. That’s not wise to move forward, uh, on paper and spreadsheets, uh, you know, in the backs of the poor folks working in the office, you really need some technology to help. So whether you use, WeInfuse or some other piece of technology, you definitely want to get with the program. Um, and when it comes to the claims cycle with the revenue cycle, whatnot, your change has got great online self-help tools too, with their connect center and other things, but you really want to embrace technology. It is, um, The margins, aren’t amazing in this industry, unfortunately, so you really have to be efficient and then mistakes are very expensive, cuz the drugs are expensive. And as we all know, we’re dealing with patients’ lives. So there really is. No, there’s not a whole lot of place, uh, places where you can mess up and it doesn’t matter. It’s there’s a patient on the, um, or we tell our developers here, there’s a patient at the line at the end of every line of code here. And so it’s, there’s kind of hard to find a why. Um, but you know, we embrace that responsibility and we hope we, um, do a good job with it, but I would tell operators just to, you know, lean forward into the tech that’s coming. I know some of it’s new, uh, versus some of the time tested, you know, kind of EHR stuff. That’s been out there since the eighties, but. You know, go, go where the industry is going. You know, don’t, don’t go back to where it’s been. And as a new software company in the space, of course, I’m very biased about that, but um, also believe it, or I wouldn’t do it, you know, that’s, that’s my advice.
Serrah Linares: I was struggling to think what is the one thing that I would say, uh, there was a couple of instincts that came to mind, you know, one of ’em was, don’t be blockbuster and, you know, really think hard about where the future’s going in healthcare. And what are those changes that you need to make? Technology is a part of it, but it’s how you use the technology. Like. Like your tool, like you said, Bryan said, I mean, that’s spot on, right? The second thing is, take care of your mental health in this space. It’s, you know, working in healthcare is a marathon, not a sprint, and these are hard problems. And so take care of yourself individually as you go to solve them.
Bryan Johnson: Oh, blockbuster. I don’t facility know blockbuster. Do you remember blockbuster?
Cecile Franke: Yeah. Blockbuster was still my time.
Serrah Linares: She just Googled it.
Bryan Johnson: No, it is. It is a, uh, it is a slide. We are dealing with some very old processes. Thank goodness for change. And some other folks are putting newer technology on top of, I don’t. We didn’t talk about it and we probably need to wrap up the podcast anyway, but the technology that actually powers, claims moving to the system, how you get paid is based on some very, very old technology stereo. I don’t know how many years it is. I think it’s like 30, 40 minimum. Uh, so the, the, the underlying ones and zeros are very, very old. And so all of the, what we’re doing is really putting new technology on top of very old, and it can make the. It’s very challenging cuz no payer does it the same. Um, and I know, thanks to change for trying to consolidate a lot of that before you send us that message, but it’s, there’s a lot of problem solving that’s needed at every level and the rules aren’t always, um, consistent. I know people don’t wanna hear that about healthcare payments, but it’s, it’s pretty, uh, it’s pretty humbling to see how, how bad it really is when you dig in deeps. But you know, Hoping to everyone’s working to make it better. And you just gotta have good partners to do that.
Serrah Linares: Yeah. I’ll leave you with on that analogy. If anyone listening or any of you are ever in Seattle, the underground tour is the best analogy in healthcare. Cause it, it visually gives you an idea of what it means to build new on top of old. So you’ll have to check it out now. I’m gonna gonna expect the message is to say who’s coming to visit me here in Seattle. Yeah, do the tour together.
Amanda Brummitt: All right, Cecile, do you wanna wrap us up with your one last piece of.
Cecile Franke: Oh, gosh, I don’t know if I could give a piece of advice. That’s how, what Bryan and Serrah said. I think I, I agree. We might be a little biased from the, the side, but kind of the emphasis on technology and kind of looking at the tools that you’re, you’re able to leverage. I think from our perspective is super important. Awesome. Well, thank you all three for your time.
Amanda Brummitt: Thank you for coming together to improve workflows for providers and outcomes for patients. We really appreciate it. Well, there you have it. It’s really exciting to hear from Serrah, Bryan and Cecile, how this technology can improve the workflows and minimize waste of time for infusion centers. And it’s always wonderful when we can introduce processes that reduce the hassle for our patients, it will be really exciting to see what these companies do next. Well, if you aren’t already familiar with the WeInfuse software platform, I encourage you to schedule a test drive, to see how they can save you time and money in your practice, and to learn more about the new billing and claims feature set, reach out to firstname.lastname@example.org. My name is Amanda Brummitt and we’ll catch you in the next episode.
VP of Partnerships at Change Healthcare, Serrah Linares is also a Fellow at the Nashville Health Care Council, and Member & Contributor to the Forbes Business Development Council.
Bryan Johnson, Co-Founder & CEO of WeInfuse, and CEO of RxToolKit, has dedicated his career to addressing and overcoming the challenges of the infusion delivery model. He is also a founding member of the National Infusion Center Association (NICA), and now serves as a Board Member.
Cecile Franke is the VP of Operations at WeInfuse and RxToolKit. She graduated from Duke University with a BA in Public Policy and German, and has over 5 years of experience implementing solutions for client success.