How do you turn predictability into profitability when running an infusion operation?
Tracy Torgerson, Vice President of Infusion Services at Articularis Healthcare Group, leads infusion for a rheumatology group supporting independent practices across more than 28 locations. Tracy explains why profitability never happens by accident and how dependable, repeatable processes let you catch a variation before it costs you money.
5 highlights from the conversation:
1. Why she compares operations to a family recipe, and how everyone at the table knows when someone changes it.
2. The key performance indicators she watches most closely, including referral to chair time and how much inventory is sitting on the shelf.
3. How a 10 percent growth goal turned into a 20 percent increase across the system in nine months.
4. Her rule for scaling across many sites: standardize the process, not the personality.
5. Two principles for everyday compliance, and why she calls a near miss a good catch.
Know your numbers, know your capacity, and follow your recipe to turn predictability into profitability.
Guest Speaker(s):
Tracy Torgerson, Vice President of Infusion Services at Articularis Healthcare Group
